This occupational qualification provides an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office including information management and operational processess
Qualified learners will be competent to support executive management with:
- Office Administration and record management.
- Communication skills.
- Multicultural customer and client relational skills.
- Resource/facilities management.
- Tender administration.
- Skills development administration.
- PR and advocacy and social and digital media.
- Computerised project management skills.
- Staffing and people support administration.
- Fundamental life and work skills.
A qualified learner will be able to:
- Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational activities within the organisation.
- Manage, coordinate and assist in the administration and clerical support of the specific departments to facilitate the smooth running thereof by using computerised systems and practices.
- Assist in selection process, induction, employee wellness and skills development of employees.
- Process given data to complete a Workplace Skills Plan.
- Assist in the administrative function of the marketing, public relations and advocacy of the organisation.
- Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards customer service of internal and external stakeholders.
- Plan, administer and provide support services to a special project within an organisation.
